Welcome to the
DROPio Courier FAQ

Scroll down to find our most frequently asked questions for our senders. Simply tap your question to see reveal the answer. If you still can’t find what you’re looking for, don’t hesitate to Get in touch or visit our Sender FAQ.

Profile & Account

Choose the Courier tab and insert all necessary details to access the app as a courier. You need to create a username and a password, and insert your email address, phone number, passport, country of residence, vehicle type, plate numbers, a valid driver license and a real photo of you.

Then, validate your email address by clicking on the link we sent to your inbox and read our terms and conditions. A DROPio team member will read and consider your application and, if needed, ask for further details.

DROPio connects drivers already heading to a specific destination with clients wanting to send a package in a simpler and more effective way.

By using DROPio you can easily earn some pocket money while heading to work, visiting relatives in another city, or even road tripping on a Sunday. You can connect with people in need and lend them a helping hand by delivering their package safely. What is more, you are then part of a real community and contribute to a healthy environment.

Private / Individuals

As an individual / private person you must include the following documents:

– Profile photo

– Username

– Email address

– Mobile Number

– the same address as on the driving license or proof that you have a new residence

– Plate number of the car

– License Number

– Vehicle Type

– Country

– Photo of the driving license

– Photo of your vehicle

– Card details Iban number + Swift account

Once you upload the necessary documents and they have been reviewed, you will be ready to deliver.

Companies

If you are a company you must include the following documents:

– Profile photo

– Username

– Email address

– Mobile Number

– the same address as on the driving license or proof that you have a new residence

– Plate number of the car

– License Number

– Vehicle Type

– Country

– Photo of the driving license

– Photo of your vehicle

– Photo of your company details

– CMR document for goods insurance

– Card details Iban number + Swift account

Once you upload the necessary documents and they have been reviewed, you will be ready to deliver.

When you fill the sign-up form, you should add the information required in every field (it includes the necessary car details). 

We are asking you to verify your identity to help improve the safety of our users. Sending a real-time photo of yourself and a picture of a valid ID will help us verify that you are a real person and that the account is yours, and is being used by you. 

Both the website and the app have a well-protected firewall system and guarantee security for every user. Please read our terms and conditions and confidentiality policies before signing up. We only ask for your personal data to verify your identity to help improve the safety of our users.

You need to make sure every document (such as passport, driver license, photo of your car), is valid so that our support team can verify their authenticity. Upload an unedited photo of yourself, similar to the one on your id card. The plate numbers you insert must match the car you uploaded a photo of. Include a valid phone number and email address, so that you can connect easily with the courier/client and be informed of our future updates. Our OTP system will then send you a verification email to confirm your identity. 

Your account might be blocked because your actions went against our DROPio policies. For example, you were not available for communication during the delivery process, you didn’t deliver in time, or your rating went below 3 stars. If you think this is an error, contact us at support@dropio.app and we’ll set things straight.

In the app, go to the Dashboard menu > Profile. 

If possible, try another email address or phone number. If you still encounter issues, contact us at support@dropio.app

Start delivering

Refresh the app and try again. If it still doesn’t work, contact us at support@dropio.app

According to the DROPio terms and conditions, you are not allowed to transport people, animals, and illicit substances.

You can accept to deliver any object, except for:

  • goods above the package size limit 65 x 55 x 40 cm or goods that weigh more than 20 kg, if the vehicle used is a personal car, bike or motorbike. The size and weight may exceed limits in case they are delivered by vehicles specially intended for package delivery;
  • animals, human beings and other living or dead creatures, including their parts, remains, fluids or substances derived from products originating from animals, human beings or other creatures;
  • firearms and their parts, ammunition, melee weapons, other items specially designed for attack and defense (knuckles, stilettos);
  • flammable, combustible, explosive and radioactive or other ionizing substances, munitions, gas, infectious, poisonous or corrosive materials which by their nature may pose danger to the environment;
  • drugs and other psychotropic substances which are subject to special control under the legislation;
  • food, alcohol beverages, ethyl alcohol, high-octane oxygen containing impurities, tobacco;
  • other items that are not allowed to be delivered, transported by law and items that cannot be transported, delivered without additional licenses, permits, approvals etc.
Managing your delivery listing

You will discuss all the info with the client/courier once we connect you with them. The phone numbers of both the courier and the client are made visible after confirming the delivery ride. Keep each other informed at any time and discuss every detail of your requests.

We recommend you choose a safe meeting/delivery point such as a public spot, a park or the closest street to your house. Both users should be able to get there easily and on time. Make sure that the package is safely placed in your car so that no damage is caused during transport. Only if it previously agreed with the sender/receiver, must the courier bring the package to the client’s doorstep.

Refresh the app and try again. If it still doesn’t work, contact us at support@dropio.app

You can edit your delivery listing from the Booking cargo section in the app.

Refresh the app and try again. If it still doesn’t work, contact us at support@dropio.app

You can edit your delivery listing from the Booking cargo section in the app. 

Refresh the app and try again. If it still doesn’t work, contact us at support@thedropit.app.

Your deliveries

We advise you to ask for the contact details of a second person when you start communicating with the sender. If you don’t have that or if they can’t be contacted (eighter by leaving them a message in the app, nor by a phone call or WhatsApp), contact us at support@dropio.app and we will take over.

You can contact the people involved in the delivery by leaving them a message from the app at my Delivery tab – TrackSend message, or by a phone call or WhatsApp.

Once you got to the pick-up point and notified the sender, you are committed to waiting for a maximum of 30 min for their arrival. If they don’t show up after you repeatedly tried to contact them, click the Contact us button in the app and explain the issue. We will try to remediate the problem and contact the sender as soon as possible. 

Once you got to the pick-up point and notified the reciever, you are committed to waiting for a maximum of 30 min for their arrival. If they don’t show up after you repeatedly tried to contact them, click the Contact us button in the app and explain the issue. We will try to remediate the problem and contact the sender as soon as possible. 

Once you got to the pick-up point and notified the sender, you are committed to waiting for a maximum of 30 min for their arrival. If they don’t show up after you repeatedly tried to contact them, click the Contact us button in the app and explain the issue. We will try to remediate the problem and contact the sender as soon as possible. 

Once you got to the pick-up point and notified the reciever, you are committed to waiting for a maximum of 30 min for their arrival. If they don’t show up after you repeatedly tried to contact them, click the Contact us button in the app and explain the issue. We will try to remediate the problem and contact the sender as soon as possible. 

Cancellations & Troubleshooting

If your ride details need to be changed, do it before confirming the scheduled delivery. If, by any circumstance, your travel plans change after picking up the package−if you’re involved in an accident or get stuck in traffic−make sure you contact the sender and keep them informed about your whereabouts and the time of delivery. In case the destination city will change unexpectedly, you must inform the DROPio support team and we’ll find the best solution together so that the package safely arrives at the delivery point.

Inform the sender immediately and contact us at support@dropio.app

Immediately contact us at support@dropio.app

Contact us at support@dropio.app and we’ll do our best to solve them.

Please restart the app, check the GPS signal and internet connection, then try again. If the issue persists, please contact us in the app from Dashboard >Contact us.

The sender is the one who receives the unique code via SMS/email.

They need to forward it to the recipient. The recipient will have to give you the code when you deliver the package. If the sender doesn‘t answer, please contact us in the app from Dashboard > Contact us.

Payments, Pricing & Refunds

You are committed by law to declare the earned profit to the specific authorities in your country. 

If your courier registration is as a legal entity (company) your insurance will be affected depending on the type of damage caused to the parcel during transport.

Access the Dashboard tab – PaymentCard details in the app.

Our algorithm calculates the exact price per km and renders a minimum-maximum price for your delivery, depending on the type of vehicle you choose to deliver with (bike, car, van or small truck) and the distance you cover. This price is based on a market study adapted to the DROPio needs.

The DROPio delivery fees are listed in our terms and conditions.

You will receive an automatic bank transfer 15 working days after the delivery has taken place. Make sure the bank details you registered in the app are up to date. If you haven’t received the payment after 15 working days, please contact us at support@dropio.app

In case of cancelling the ride, the fee paid by the courier would be refunded.

After 3 ride cancellations in a row, we reserve the right to block the courier’s account.

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